Refund policy

Returns and Exchanges

Condition for Returns

Because our products are cosmetic body care items unopened/unused items in original packaging may be returned for a refund; for hygiene and safety reasons, opened body care products are final sale, but we'll gladly replace or refund an item that arrives damaged or defective.

How to Start a Return

Email info@allorabeauty.co with your order number and the reason for your return. We'll confirm eligibility and send you instructions, including the return address if applicable. Please don't send items back without confirming with us first.

Refunds

Once we receive and inspect your return (if applicable), we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days.

Exchanges

Need a different scent or product instead? Email info@allorabeauty.co to arrange an exchange. Exchanges are subject to product availability.