Shipping and Return Policy

Shipping

Processing Time

Orders are typically processed within 1-3 business days of purchase, Monday through Friday, excluding holidays. You'll receive a confirmation email with tracking information once your order ships.

Shipping Rates and Delivery Times

We currently ship within the United States via UPS/Fedex/USPS. Estimated delivery times and rates are calculated at checkout based on your address and selected shipping method, and typically range from 3-7 business days after processing.

Orders over $50 qualify for free standard shipping within the United States. International orders will be subject to shipping feed, including customs/duties disclosures — international orders may be subject to import duties and taxes charged by the destination country, which are the customer's responsibility.

Order Tracking

Once your order ships, you'll receive a tracking link by email. If you haven't received tracking information within 1-3 business days, please reach out to info@allorabeauty.co.

Lost, Delayed, or Damaged Packages
We're not responsible for delays caused by the shipping carrier once a package has left our facility, but we're happy to help. If your order arrives damaged, or if tracking shows it as delivered but you haven't received it, contact us at info@allorabeauty.co within 5 days of the delivery date and we'll work with you to resolve it.

Returns and Exchanges

Condition for Returns

Because our products are cosmetic body care items unopened/unused items in original packaging may be returned for a refund; for hygiene and safety reasons, opened body care products are final sale, but we'll gladly replace or refund an item that arrives damaged or defective.

How to Start a Return

Email info@allorabeauty.co with your order number and the reason for your return. We'll confirm eligibility and send you instructions, including the return address if applicable. Please don't send items back without confirming with us first.

Refunds

Once we receive and inspect your return (if applicable), we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days.

Exchanges

Need a different scent or product instead? Email info@allorabeauty.co to arrange an exchange. Exchanges are subject to product availability.

The Full Aperitivo Bundle

Bundle sets may be returned as a complete set under the terms above.

Gifts

If your order was a gift, we're happy to issue store credit or an exchange to the gift recipient in place of a refund to the original purchaser's payment method. Contact info@allorabeauty.co to arrange this.

Non-Returnable Items

Final sale/Clearance items, gift cards, or used products are non-refundable.

Questions

For anything not covered here, reach out to info@allorabeauty.co — we're happy to help.